Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. This exclusion does not apply if it is believed the goods are faulty in which case our refund policy is limited to the "best before" date on the packaging or not more than 12 months from date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Cancellation.

You can cancel or amend any part of your order before it is shipped and receive a refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
nitsa@mythaicurry.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nitsa@mythaicurry.com to request a returns number and send your item to:  My Thai Curry, Flat 17, 34 Lithos Road London GB NW36BF.

Shipping
To return your product, you should mail your product to: Flat 17, 34 Lithos Road London GB NW36BF

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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So pleased I found this!

Very good quality paste, good quantity, loved the flavour. I bought a few (as delivery is the same regardless of number) and so far have used the Chiang Mai, with pork, which was great! Also like these as mum-in-law can’t eat anything that is too hot, but she seems OK with these so far. Very pleased I found these, and will buy again

Excellent Service

These curry pastes are always amazing. The red curry paste with duck went down a treat.

The best

Had the green and yellow curry both superb. Will put in another order soon and try some of the other sauces.

Amazing Massaman

Full of loads of flavour, I would definitely recommend.

True Thai Taste Great

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